Refund Policy

Last Updated: October 11, 2026

1. Digital Products

Due to the nature of digital products, all sales are generally final. However, we offer refunds in the following circumstances:

  • Technical issues preventing access to purchased content
  • Duplicate purchases
  • Product significantly different from description

2. Refund Request Period

Refund requests must be submitted within 14 days of purchase. Requests after this period will be evaluated on a case-by-case basis.

3. How to Request a Refund

To request a refund, email us at support@nextgenomni.com with:

  • Your order number
  • Reason for the refund request
  • Any relevant screenshots or documentation

4. Processing Time

Approved refunds are processed within 5-10 business days. The refund will be issued to the original payment method.

5. Subscriptions

For subscription products, you may cancel at any time. Cancellation will take effect at the end of the current billing period. No partial refunds are provided for unused subscription time.

6. Product Refund Policies

Where a product has its own refund policy, that policy applies instead of this one:

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